Basic hazardous waste management (Blackman, 2001) Essay

Basic hazardous waste management (Blackman, 2001) - Essay Example The management helps in safe handling and proper disposal of the waste products. Spit cups are containers used to spit on. They are of different models and types and thus while being collected to be disposed they require specific selections (Blackman, 2001). Those involved in collecting the spit cuts should wear protective clothing’s since the materials are not safe to be collected with bare hands. Differentiate the different makes and materials used to make the spit cups. Check if the material is extremely hazardous from the list of the known and extremely hazardous materials. If not in the list proceed to the next step. If material found extremely hazardous, it should be disposed, as such waste and should not be rinsed. The liquid hazardous material in the next stage should be empty, and no liquid should drain from it. Spit cans fail to qualify as empty. Label the waste with hazardous waste tags and a request for collection to hazardous waste collection team follow (Blackman, 2001). The environment, health, and safety then collect the waste for disposal as hazardous waste. They will facilitate and dispose the material waste generated by UCSD

How to manage your time effectively Essay Example for Free

How to manage your time effectively Essay Ever come up short on schedule for something that should have been finished? On the off chance that you addressed yes, maybe you experienced difficulty dealing with your time legitimately. Time administration can show you how to take advantage of your time. Time management is one of the most important skills for university students. You should be very busy with your studies while, at the same time, balancing it with an on-campus social life. You have been admitted to the school of your choice, with hopes of meeting new friends and finding success in your classes. Getting into college is the easy part, but the hard part would be finishing it in one piece. College can be fun but at the same time frustrating, especially if your professors are being difficult or too strict. You may have thought some of these things when you first visited your university’s campus: †¢ I am overwhelmed. This is too much. †¢ The campus is so big, how will I ever find my way around? †¢ Okay, now I am a college student. Now, what happens? Surviving college is not just about how intelligent you are. It is not about how high you scored on standardized tests or admissions exams, and it is not entirely about classes and studying. People need to socialize; it’s part of their human nature. College does allow you to interact, but you must also study. It is important that you balance your time between studying and socializing. Some college students study themselves to the point of fatigue, but then some of them do not pass their classes due to stress. Other college students think of the university as one endless party. Some students do not appreciate the importance of socialization, and others do not value the importance of their education. You may be an intellect but it is not the only key to success in college. What is the secret to collegiate success? Time management is vital. College requires you to balance your life. You have to manage everything, such as class preparation, studying, campus organization activities, spending time with friends, eating healthy, exercising, and sleeping. Time management is not solely about studying, but also the attentiveness on relieving the stress of college life. Here are some ways that you can effectively manage your precious time: †¢ Learn to prioritize. Once you are focused on the goals you wish to achieve, you must prioritize the activities required to reach the goal. That will help you determine what particular task needs to be accomplished first and what tasks can be reserved for the future. To accomplish your goals more efficiently, try to mark deadlines on your calendar. †¢ Try to set goals. Know what you want to achieve and make those achievements your priority. That could be anything, whether you want to achieve the goal in a day, a week, a month, or a semester. Determine what your academic goal should be. Making goals could make it simpler for you to concentrate; instead of juggling subjects that you think are easy, it could be very stressful and often results in failing to achieve your goal. If you have more than one goal, it is wise to separate them into more manageable sections. Make a list of what you want to achieve for one week and for following weeks. †¢ Use extra time constructively. As an example, instead of doing nothing before class while waiting for the professor to arrive, try to think of the latest class assignment. If you are assigned to write an essay or research paper, use the time to think of a good topic for it. It is a fantastic way to portion your time into manageable pieces, and great time saver. It also allows you more time to spend time with your friends. When it comes to finishing tasks, sooner is always better than later. †¢ Time management planning is available for you to use to your advantage. Do not squander the resources and methods or available to you. The key to time management planning is carrying out the plans. Some college students get easily swayed by friends to attend a party while the student should be studying or otherwise in the process of achieving the established goals. Oftentimes, students think that they can put off the agenda until tomorrow. Doing so often results in too many things to do the next day, resulting in stress and frustration. You may have thought that each day is too short for you to finish all your work, and you may wish that there were more hours in a day. Those wishes are impossible. Therefore, the best course of action is to make use of what little time you do have.

Put An End To Poverty, Increase The Minimum Wage Essay -- Minimum Wage

It is not shocking to hear that tens of millions of Americans are living in poverty. Startling statistics about the poor are constantly being tossed around on television with images of run-down neighborhoods and malnourished children. The real surprise, however, is that millions of those in poverty are full-time, minimum wage earning workers. Many say one should feel morally obligated to help these people. President Barack Obama said it best in his February 2013 State of the Union address, â€Å"Let’s declare that in the wealthiest nation on earth, no one who works full time should have to live in poverty† (Lowrey n.p.). When minimum wage was created, President Roosevelt declared its purpose was to â€Å"maintain a minimum standard of living necessary for health, efficiency, and general well-being, without substantially curtailing employment† (Raising the Minimum Wage 1). Considering the poverty rate and poor living conditions present today, this vision is no longer being fulfilled. In order to create a nation with acceptable living conditions, lowered poverty rates and income inequality, and a stable economy, the minimum wage must be raised to a livable rate. Opponents of an increase argue that the economy would suffer, but the reality is quite the opposite. Economic conditions could be greatly improved with a rise in minimum wage, and that is exactly why this is an issue much larger than just the working class. Minimum wage affects all classes and has a large effect on the state of the economy. For these reasons, I propose that minimum wage should be increased to a rate that will adequately provide working families with the funds necessary to survive. Minimum wage was first enacted in 1938 to ensure that workers were maintaining a livable wage. This was mandated under the Fair Labor Standards Act (FLSA) of 1938, which also made sure that workers were free from exploitation and unsatisfactory workplace conditions. At the time of this legislation, minimum wage was set at $0.25 per hour; this equates to approximately $4 in 2013. Congress monitored the economy and, through the 60s and 70s, made increases to keep minimum wage at an appropriate level. Minimum wage reached its highest value in 1968 when it was raised to $1.60, or about $10.50 per hour today, according to the Bureau of Labor Statistics. Since then, the wor... ...† New Republic 244.17 (2013): 12-14. Academic Search Premier. Web. 7 Nov. 2014. Lowrey, Annie. â€Å"Raising Minimum Wage Would Ease Income Gap but Carries Political Risks.† The New York Times. 13 Feb. 2013. Web. 4 Dec. 2014. â€Å"Minimum Wage Workers: Characteristics of Those Employed at or Below the Minimum Wage.† Congressional Digest 92.5 (2013): 11-32. Academic Search Premier. Web. 7 Nov. 2014. Plumer, Brad. â€Å"Here’s why 10.4 million American workers are still in poverty.† The Washington Post.12 April. 2013. Web. 5 Dec. 2014. Prince, Lew. â€Å"Should Congress Increase the Federal Minimum Wage and Index It To Inflation?† Congressional Digest 92.5 (2013): 22-26. Academic Search Premier. Web. 2 Nov. 2014. Sebelius, Kathleen. â€Å"Annual Update of the HHS Poverty Guidelines.† Federal Register. 14 Jan. 2013. Web. 4 Dec. 2014. Sullivan, Sean. â€Å"White House official: Obama supports Harkin/Miller bid to increase minimum wage.† The Washington Post.7 Nov. 2013. Web. 29 Nov. 2014. Warren, John Robert, and Caitlin Hamrock. "The Effect of Minimum Wage Rates on High School Completion." Social Forces 88.3 (2010): 1379-1392. Academic Search Premier. Web. 2 Nov. 2014.

The Battle of Bunker Hill Essay -- War, Power, Turmoil

Taking place in 1775, at the start of the Revolutionary War, the Battle of Bunker Hill was a needed victory early in the war to get the soldiers to believe in themselves. Many soldiers in the beginning of the war did not believe that the lowly colonists could defeat and declare independence from a superpower; Britain. Although outnumbered and with little confidence, the continental army stood their ground at the Battle of Bunker Hill and proved that they could win the war. The colonies were in a state of turmoil. They had to pay extravagant taxes, but they also were not counted as Britain’s â€Å"people.† The colonies tried to obtain peace with documents such as the Olive Branch Petition, but were refused many times. So after many attempts at peace and tolerating many unfair taxations plus having to house British soldiers without having a voice, the colonists rendezvous at the 2nd Continental Congress debated whether or not to attack the British Redcoats; they were sick and tired of having to tolerate this tyranny. In the 1st Continental Congress, the leaders of the colonies, minus Georgia, met at Carpenter’s Hall, Philadelphia, Pennsylvania, in response to the Intolerable Acts passed because of the Boston Tea Party. The outcome was for peace, and so, King George was offered an olive branch. King George refused the proposal and the colonists became angry. On April 19 of 1775, the colonists’ minutemen and the redcoats, whi ch were soldiers on the British side, clashed at Lexington and Concord. The first bullet fired was â€Å"The shot heard around the world.† The war had begun. On May 10, Ethan Allen and the Green Mountain Boys seize Fort Ticonderoga. Then after the Second Continental Congress on the same day, George Washington, the new... ...nd and stood up to the full might of the British army and caused them severe casualties, the British finally acknowledged them and declared a full-out war. In the beginning, most colonists didn’t want to fight due to this battle, they were ready. They were ready to win the war and gain what they wanted the most; independence and a voice. Works Cited "Battle of Bunker Hill Begins." History.com. A&E Television Networks, n.d. Web. 17 Oct. 2013. . "11d. Bunker Hill." Bunker Hill [ushistory.org]. N.p., n.d. Web. 17 Oct. 2013. . Deverell, William and Deborah Gray White. United States History. Orlando: Holt, Rinehart and Winston, 2006. Englar, Mary. The Battle of Bunker Hill. Minneapolis, MN: Compass Point, 2007.

The Blue Sword CHAPTER FOURTEEN

She woke up with a jolt, hearing her name, â€Å"Harry,† and for a moment she did not know where she was, but was convinced she was a prisoner. It was only Jack, standing in the doorway of the bedroom. She sighed and relaxed, conscious that much of her panic was caused by the fact that her right hand had closed only on bedclothes. Jack was looking at her quizzically; the white-knuckled right fist was not lost on him. â€Å"It's right here,† he said, nodding to his left, where Gonturan hung from a peg on the wall, next to silver-hiked Dalig and long Teksun. She unbent her fingers one by one, and with her left hand smoothed the bedding. Senay and Terim sat up and quietly began pulling on their boots, and Narknon lay down with an offended grunt over the pillow Harry had just vacated. There was food on the table again, and silent Ted stood to one side, poised and waiting to fill a plate or a cup. Harry came into the front room with her left arm close to her side and her hand across her stomach; Gonturan was hanging over her right shoulder. â€Å"Jack,† she said, â€Å"do you suppose I could borrow a – a belt from you? I seem to have †¦ lost mine.† Jack looked at her and then at the saffron- and blue-sashed waists of her two companions. â€Å"Lost?† he said, knowing something of Hill sashes. â€Å"Lost,† said Harry firmly. Ted put down his coffee-pot and went off to search for a leather Outlander belt. The sky was red when two dozen grim Outlanders set out beside three Hillfolk, one wearing a brass-buckled Outlander belt, heading north and west away from the Outlander fort. â€Å"We include one first-rate bugler,† said Jack cheerfully. â€Å"At least we'll know whether we're coming or going.† His men were dressed in the Homelander uniform of dull brown, with the red vertical stripe over the left breast that indicated Damarian duty. Harry permitted herself a twinge of nostalgia for her first sight of those uniforms, in the little clattering train, sitting opposite her brother. She asked, â€Å"Is it indiscreet, or merely putting a good face on it that you're wearing your proper uniforms?† Jack replied, staring toward the mountains, â€Å"It is that most of us have little useful clothing that is not of army issue.† He turned to her and smiled. â€Å"And besides, familiarity also breeds comfort. And I think, just now, we might do well to think of morale whenever we can.† They jogged steadily, with much jingling of tack from the fort horses; Harry had forgotten how noisy bits and chains and stirrups were, and felt that the Northerners would hear them coming from behind the mountains. They stopped just before dawn, in a valley at the beginning of the foothills. â€Å"Tonight,† said Senay, â€Å"we must go east into these hills, for there my village is.† Harry nodded. Jack looked uneasy. â€Å"Harry,† he said, â€Å"I'm not sure my lot will be very welcome in Senay's home town. If you like, we can ride a little farther along the way, so as not to lose time, and meet you near the pass – at the foot of the final trail to it, perhaps.† â€Å"Mm.† Harry explained this to Senay, who looked at Jack and then Harry with surprise. â€Å"We will all ride together,† she said. â€Å"We are comrades.† Harry did not need to translate. Jack smiled a little. â€Å"I wonder if Corlath would approve.† Terim had caught the king's name, and asked Harry what was said. â€Å"He would say the same, of course,† Terim replied. â€Å"It is true we are often enemies, but even when we are enemies, we are nearer each other than we can ever be to the Northerners, at least so long as only human blood runs in our veins. It is why this war is so bitter. We cannot occupy the same land. It has always been thus.† â€Å"We don't occupy the same land particularly well ourselves, however human we may be,† said Jack, and when Terim looked inquiringly at him, Jack put it in Hill-speech. Terim chewed his lip a minute. â€Å"Yes, we fight, and usually we do not love each other; but we are still the same. The Northerners are not. You will see. Where their feet step, it will be as if our land were sown with salt.† Jack looked at Harry, and Harry looked at Jack. â€Å"I am not sure of this,† she said. â€Å"I know the wizardry their folk produce is different than the Hillfolk's, and †¦ I know that any possibility of a part-blood Northerner is looked on with disgust and †¦ fear. You call someone half-North, thidik, and they may be forgiven for trying to kill you. Evidently,† and Harry's voice was very even, â€Å"Hill and Outlander blood is supposed to cross more gracefully.† As Jack stared at his horse's neck, Senay leaned toward him, and touched his horse's mane. â€Å"We are like enough, Jack Dedham; we all follow Harimad-sol.† Jack smiled. â€Å"We all follow Harimad-sol.† Harry said, â€Å"Jack, you are not following me. Don't you start.† Jack looked at her, still smiling; looked up, for his stolid gelding Draco was a hand and a half shorter than Sungold. But he did not answer. They rested most of the day and started off again an hour before sunset, following Senay's directions. The desert was behind them now, and so neither the sun nor the conspicuousness of traveling through empty country would force them to march only by night. It was near midnight when two men stepped into the path before them, and held up torches that suddenly burst into fire. Everyone blinked, and the Outlander horses tossed their heads. Then a voice behind one torch said sharply, â€Å"Who are you, who travel to the town of Shpardith?† Senay replied, â€Å"Thantow, have you forgotten me so quickly?† Thantow walked forward, holding his torch high, and Senay dismounted. â€Å"Senay you are,† he said, and those near behind could see him smile. â€Å"Your family will be pleased to see you return to them,† although his eyes wandered over them, and the jingling of bits was very loud in Harry's ears. â€Å"These are my comrades,† Senay said simply, and Thantow nodded. He muttered a few words to his companion, who turned and trotted off, the light of his torch bobbing dizzily till he disappeared around a bend of the rocky way. Harry dismounted, and Narknon reappeared from the darkness to sit under Sungold's belly and watch the goings-on, and make sure she wasn't being left out of anything interesting. Senay turned to Harry and introduced her reverently as â€Å"Harimad-sol,† whereupon Thantow swept her a very elegant Hill bow, which included the hand gestures of respect, and Harry tried not to shuffle her feet. They all moved forward again, and after a few minutes the narrow path opened up. It broadened slowly till it turned into a round patch of grass encircled by a white path that gleamed mysteriously in the torchlight. A little breeze wandered around them, and the smell was like roses. Thantow led them around the white path, and at the end of the circle opposite was a tall building of brown and grey stone, built into the mountainside, with moss and tiny, carefully cultivated trees bordering its roof. In the windows of this building lights were appearing. As they approached nearer, the wooden door crashed open, and a child in what was probably a nightgown came flying out, and unerringly sprang into Senay's arms. â€Å"You've been gone weeks and weeks,† the child said accusingly. â€Å"Yes, love, but I did tell you I would be,† said Senay, and the child buried her face in Senay's diaphragm and said, â€Å"I missed you.† Three other people emerged from the still-open door. First was a tall old man carrying a lantern, and limping on one leg; a younger woman strode behind him, then hurried forward to say, â€Å"Rilly, go inside.† Senay gently disengaged the reluctant Rilly, who backed up, one foot at a time, toward the house, not caring whom she might run into, till she bumped into the doorframe, fell through it, and disappeared from view. The young woman turned back to Senay, and embraced her long and silently. When the old man came up to them, he called Senay daughter. Harry blinked, for this man was certainly the local lord, the sola, of this place; but then, to be able to send his daughter so far to the laprun trials, perhaps it was not surprising. The third person was a young man, Senay's brother, for they both looked like their father; and he patted her arm awkwardly and said, â€Å"How was it?† He looked about sixteen. Senay smiled at him. â€Å"I was well defeated,† she said, in the traditional phrase, â€Å"and I wear my sash so,† and her fingers touched the torn rent. Harry sighed. â€Å"This is Harimad-sol,† Senay said, â€Å"who wielded the sword that cut my sash. She took the trials.† The old man turned to look at her sharply, and Harry met his gaze, wondering if he would comment on her obviously Outlander cast of features under the Hillman's hood; but he looked at her a moment, the lantern light shining in her eyes, and then bowed himself, and said, â€Å"My house is honored.† Only then did his eyes drop to the blue hilt just visible beyond the edge of her cloak. He turned to look at the rest of them, and his quiet face gave nothing away as he looked at two dozen Outlander cavalry standing uneasily at his threshold. â€Å"These are my comrades,† Senay said again, and her father nodded; and the woman, Senay's stepmother, said formally, â€Å"They are welcome.† Terim and Jack followed Harry and Senay into the house, while Jack's men and horses were led along the stone ridge of mountainside that the sola's house was built against, to a long low hall. â€Å"It is the village meeting-place,† Senay explained. â€Å"Many of our Hill towns have them, near the sola's house, for there we can all come together to talk or to celebrate; and when it is necessary we can shelter our friends and stable their horses.† Harry nodded slowly. â€Å"And if you must †¦ defend?† The old man smiled without humor. â€Å"There are caves, and twisting paths that lead pursuers to walls of stone or cliffs; and we can disappear if we must. You would not have come easily to this place if Senay had not guided you. The Hills are not good country for conquerors; there are too many holes in them.† â€Å"Yes,† murmured Jack. The room they entered was a large one; there were rugs on the floors and walls, and a long low table beside a long window, although it was closely curtained now. â€Å"Rilly,† said her mother firmly, â€Å"you may stay up for a short while, but you must put your robe and your boots on.† Rilly disappeared again. Servants entered the room bringing malak and small fat cakes, and Rilly reappeared and snuggled down by Senay, who put an arm around her. Harry waited, wondering if she would have to explain their errand; but Senay said with the same simplicity as she had explained the Outlanders as her comrades: â€Å"We go to stop the Northerners who come through the Madamer Gate. Who is there that can come with us?† Sixteen riders joined them in the morning when they set out once more, and Harry began to feel a trifle silly riding at the head of what was becoming at least a company if not an army. But it was obviously expected of her to ride first, chin in the air, staring forthrightly ahead. It's better than one mad Outlander on a Hill horse, she thought. What would I have done if Senay and Terim hadn't followed me, if Jack hadn't been at the fort? â€Å"Jack,† she said. â€Å"Mmm?† â€Å"Have you ever seen Ritger's Gap?† â€Å"No. Why?† â€Å"I am wondering, in a foresightful commanding sort of way, how ridiculous a few dozen of us strung out across it are going to look when – if – the Northerners do in fact decide to use it.† Jack grimaced. â€Å"Not very – silly, I mean. I believe it's a very narrow place; there's a valley spread out on the far side of it, but the gap itself we should be able to bottle up for some time, even the few of us.† Harry expelled her breath. â€Å"I do keep thinking how much of a fool's errand this is.† Jack smiled. â€Å"A noble and well-meaning fool's errand at least.† That night Harry dreamed: Ritger's Gap, the Madamer Gate, was a thin cleft of rock, no more than two-horse width; on the south side was a small rocky plateau, which then fell away abruptly into the forested mountainside. On the north was a wide bowl of valley with some dull brush and loose rock covering it; uneven footing, she thought in her dream, and no protection. Not a battlefield of choice. The valley led slowly up to the final narrow gap in the rock. She turned in her dream, and saw a little string of riders, the leader on a tall chestnut horse that gleamed like fire in the sun, striding up the path to the rocky plateau. She had seen these riders before, toiling up that mountainside. The familiarity of the vision comforted her; perhaps she had, after all, made the right choice when the path had forked. Perhaps she would justify Luthe's faith in her. And Corlath? She woke with a start. There was the greyness before true dawn in the sky, but she arose nonetheless and began to stir the fire. She noticed, with a flash of fear and anger, that her hand trembled; and then the fire burned up, and in its red heart she saw two faces. First was Corlath's. He stood quietly, staring at something she could not see; and he looked sad, and the sadness wrung her heart as though she were the cause of it. Then his face became the flames of a campfire again, but they flickered and rearranged themselves and became the face of Aerin, who smiled wryly, and it came into Harry's mind that perhaps Aerin had something to do with Senay and Terim following her, and Jack having sent Richard alone to argue for the General Mundy. Harry smiled a little, weakly, herself, at the face in the fire. Aerin looked away, as if something had caught her attention, and there was a blue glint at her side, which might have been Gonturan's hilt, or only the snapping of a small fire. â€Å"Do we ride out early, then?† said Jack, his voice rough with sleep. â€Å"Yes,† said Harry. â€Å"I don't like my dreams – and I †¦ suspect that I am supposed to pay attention to some of my dreams.† Their voices caused other sleepers to stir, and by the time the sun rose up over the crest of the Hills on their right, they had ridden some miles. â€Å"We will be there by tomorrow,† said Harry at their midday halt; and the grimness of her own voice surprised her. She was sitting on the ground as she spoke, and Narknon came to her, and wrapped herself around her shoulders and back like a fur cloak, as if to comfort her. There was a scuffle, suddenly, to one side, and Harry whipped around, one hand on Gonturan. A tall woman strode out from the trees, two of Jack's soldiers, looking tousled, slightly annoyed, and slightly afraid, standing on her either side. One of them held half a loaf of bread and the other a drawn dagger; but he held it like a bread knife. The woman was dressed in brown leather; there was a woven blue belt, sky blue, a color that comforted the eye, around her waist, and a dull crimson cap on her head; and she wore a quiver of arrows over her shoulder and carried loosely in her hand a long bow, with blue beads the color of her belt twisted just below the handgrip. â€Å"I am Kentarre,† she said. â€Å"Forgive the abruptness of my arrival.† â€Å"The filanon,† breathed Senay, standing stiffly at Harry's side. â€Å"The who?† muttered Harry; and then to the tall woman, â€Å"You have just proven to us that we need to post sentries, even to eat a mouthful of bread. We thought ourselves alone here, and our haste to our own ends has made us careless.† â€Å"Sentries, I think, would not have stopped me, and you see – † and Kentarre held up her bow – â€Å"I come in peace to you, for I cannot notch an arrow before any of your people might stop me.† She spoke Hill-speech, but her accent was curious, and the inflections were not predictable. Harry found she had to listen closely to be sure she heard correctly, for she was not that accustomed to the Hill tongue herself. Perhaps it was her attention that caught the unspoken â€Å"even† before â€Å"I cannot notch an arrow,† and she smiled faintly. Kentarre stood quite still, smiling in return. Narknon came to sit, in her watch-cat disguise, at Harry's feet. She gave Kentarre one of her long clear-eyed looks and then, without moving, began to purr. One mark in your favor, thought Harry, for Narknon's judgment is usually pretty good. â€Å"What do you wish of us?† she said. Kentarre said, â€Å"We have heard, even in our high Hilltops, where we talk often to the clouds but rarely to strangers, that she has come who carries the Lady Aerin's sword into battle once more; and we thought that we might seek her, for our mothers' mothers' mothers followed her long ago, when Gonturan first came to Damar in the hands of the wizard Luthe. So we made ready for a long journey; and then we found that Gonturan, and the sol who carries her, were coming to us; and so we waited. Three weeks we have waited, as we were told; and you are here; and we would pledge to you.† In the last sentence Kentarre's lofty tone left her, and she looked, quickly and anxiously, into Harry's face, and color rose to her cheekbones. Harry was doing some rapid calculations. Three weeks ago she had sat in a stone hall and eaten breakfast with a tall thin man who had told her that he had no clear-cut fortune for her, but that she should do what she felt she must do. Harry met Kentarre's gaze a little ruefully. â€Å"If you knew so well when we would be here, perhaps you know also how pitifully few we are and how heedless an errand we pursue. But we would welcome your help in holding the Northerners back for what time we may, if such is also your desire.† The last finger of the hand holding the bow gently spun one of the blue beads on its wire; and Harry thought that Kentarre was not so much older than herself. â€Å"Indeed, we do wish it. And if any of us remain afterward, we will follow you back to your king, whom we have not seen for generations, for in this thing perhaps all of what there is left of the old Damar must come together, if any of it is to survive.† Harry nodded, thinking that perhaps Kentarre's people would be convinced to go without her when the time came, for Corlath was likelier to be pleased to see them without his mutineer in their midst; but such thoughts were superfluous till they found out if any of their number would survive a meeting with the Northerners. Kentarre turned and stepped briskly back into the woods. â€Å"The filanon,† Senay murmured again. â€Å"The which?† Harry said. â€Å"Filanon,† she repeated. â€Å"People of the trees. They are archers like none else; it is said they speak to their arrows, which will turn corners or leap obstacles to please them. They are legends now; even my people, who live so near their forests, have believed that they no longer exist, even if the old tales are true, and once the filanon, with their blue-hung bows, did live high in the mountains where no one else went.† She paused a moment, and added, â€Å"Very rarely one of us has found one of the blue beads; they are thought to be lucky. My father has one that his father found when he was a little boy. He was wearing it the day the gursh – boar – gored him, and he said that it would have had him in the belly, and killed him, if the blue bead had not turned the beast at the last.† Jack said, â€Å"Tell me, Captain, do you always take in the loose wanderers you find in the woods if they offer to fall in with you?† Harry smiled. â€Å"Only when they tell stories that I like. Three weeks ago I was talking to a †¦ wise man who told me that †¦ things would happen to me. I am inclined to believe that this is one of them. Besides, Narknon likes her.† Jack nodded. â€Å"I prefer to believe you. Although I have my doubts about your tabby's value as a judge of character.† He blinked at her once or twice. â€Å"You're different, you know, than you were when you still lived with us Outlanders. Something deeper than the sunburn.† He said this, knowing its truth, curious to see its effect upon the young woman he had once known, had once watched staring at the Darian desert. Harry looked at him, and Jack was sure she knew exactly what was passing through his mind. â€Å"I am different. But the difference is a something riding me as I ride Sungold.† She looked wry. Jack chuckled. â€Å"My dear, you are merely learning about command responsibility. If you were mine, I'd promote you.† They finished their noon meal without seeing anything more of Kentarre; but as they mounted, many of them looking nervously around for more tall archers to burst from the bushes upon them, the materialization suddenly took place. Kentarre stood before Harry with a dark-haired man at her elbow; he carried a bow too, but among the blue beads at its grip was one apple-green one; and his tunic was dun-colored. Then Harry without turning her head saw that the path was lined with archers; she nodded blandly as if she had expected them to appear like this – which in fact she rather had – and moved Tsornin off. Kentarre and the man fell in with her and Jack and Senay and Terim, and the rest of the archers followed after the last horses had passed. Kentarre walked with as free and swinging a pace as Sungold. There were about a hundred of her new troop, Harry found, when they stopped again. With them were about twenty hunting-cats: bigger-boned, with broader flatter skulls than Narknon's, and more variety of color than Harry had seen among Corlath's beasts. Narknon herself kept carefully at Harry's heels: even the indomitable Narknon seemed to feel discretion was the better part of valor when faced with twenty of her own kind, and each of them a third larger than herself. Harry and her company found a little rock bowl, sheltered from the northwest wind that had begun to blow that afternoon, and all of them clustered in it, around several small fires. The archers unstrung their bows and murmured to or over their arrows, and the others watched them surreptitiously. Bows seemed as outlandish to the sword-bearers as feathers on one of their horses. Jack's men felt absently for revolvers that weren't on their hips. At dawn they set off again, and now Harry felt that she rode into her dream; perhaps she would wake up yet and find herself in the king's tent, with unknown words on her lips and Corlath's hands on her shoulders, and pity in his eyes. They rode, the archers striding long-legged behind them, up a narrow trail into the mountain peaks; up the dark unwelcoming slopes to the border of the North. The cold thin air bit at their throats, and the sun was seen as scattered falls of light through the leaves. The ground underfoot was shaly, but Tsornin never stumbled; his ears were hard forward and his feet were set firmly. Harry tapped her fingernail on the big blue stone in the hilt of Gonturan and thought of a song she'd sung as a child; the tune fluttered through her mind, but she couldn't quite catch the words. It made her feel isolated, as though her childhood hadn't really happened – or at least hadn't happened as she remembered it. Perhaps she'd always lived in the Hills; she'd se en Sungold foaled, and she had been the one first to put a saddle on his young back, and had trained him to rear and strike as a warhorse. Her stomach felt funny. They reached Ritger's Gap, the Madamer Gate, before sunset, spilling out across the little plateau that lay behind it, with trees at its back and only bare rock rising around it to the mountaintop, a few bowlengths above them. There was a long shallow cave to one side, where the mountain peak bent back on itself, and low trees protected much of the face of it. â€Å"We'll sleep in something resembling shelter tonight,† said Jack cheerfully. â€Å"At least as long as the wind doesn't veer around and decide to spit at us from the south.† Harry was listening to the northern breeze; it sneered at her. â€Å"It won't,† she said. Jack cocked an eyebrow at her, but she said no more about it. The plateau was loud with the panting of men and horses; they had hurried to arrive, just as her dream had told her they would, or must; the last hour, men and horses had had to scramble up, side by side. Harry leaned against Sungold's shoulder, grateful for the animal solidity of him; he turned his head to chew gently on her sleeve till she petted him. After a minute of staring around her she slowly followed Narknon as the cat paced up to the Gap itself and stared into the valley beyond. Even Narknon seemed subdued, but perhaps it was the day's hard miles. Two riders abreast could pass the narrow space in the rock, perhaps, but their knees would touch. On this side of the Gap, the plateau sloped up to the shoulders of the narrow cleft and down the other side, where men and clever-footed horses might climb. Harry stared through, and became conscious of Sungold's warm breath on the back of her neck. Narknon leaped down from her perch beside the cleft, turned her back on it, and began to wash. Harry stood in the Gap itself, and leaned against the spot Narknon had vacated. A pebbly slope dropped down away from her to a scrub-covered valley between the mountain's arms; there was a lower valley wall on the far side, but it fell away into foothills. Harry felt her sight reaching away, into the harsh plain beyond the dun-colored valley and scattering of low sharp hills; and on the edge of the plain she saw a haze that eddied and drifted, like a tide coming in, exploring the shore before it, reaching out to stroke the little hills before it swe pt over them. Harry turned and went back to her company. She said to no one in particular, â€Å"They will be here tomorrow.† It was a silent camp that night; everyone seemed almost superstitiously afraid to polish a dagger one last time in too obvious a fashion; much quiet checking of equipment went on, but it was a shadowy sort of motion. No one met another's eyes and there was no bright ring of metal on metal. Even footfalls were muffled. Jack's bay gelding Draco and Harry's Sungold had become friends over the days of carrying their riders side by side. The Outlander horses were always set out on a picket line while the Hill horses wandered where they would, never far from the human campsite; and Sungold and Draco stood nose to nose often, murmuring to each other perhaps about the weather and the footing of the day past; perhaps about the eccentricities and preoccupations of their riders. Tonight they stood near together with their heads facing the same way – watching us, Harry thought, looking back at them; or watching that awful northwest wind. Sungold nicked one ear back, then forward again, and stamped. Draco turned his head to blow thoughtfully at his companion, and then they both settled down for a nap, one hind leg slack, their eyes dim and unfocused. Harry watched enviously. The north wind gibbered. â€Å"Draco, who knows almost as much about battles as I do, has told young Sungold that he should get a good night's sleep. I, world-weary warrior that I am – that's hard to say after too many hours in the saddle – am about to say the same thing to you, my brilliant young Captain.† Harry sighed. â€Å"Do stop calling me Captain. Carrying Gonturan is enough; and she's not your legend.† â€Å"You'll get used to it, Captain,† said Jack. â€Å"Would you deny me one small amusement? Don't answer that. Go to sleep.† â€Å"Perhaps if I could stand on three legs and let my eyes glaze over, it would help,† she replied. â€Å"I do not feel like sleeping and I †¦ dread dreaming.† â€Å"Hmm,† said Jack. â€Å"Even those of us who aren't compelled to believe in what we dream aren't happy about dreams the night before a battle, but that's †¦ inevitable.† Harry nodded, then got up to unroll her blanket and dutifully laid herself down on it. Narknon couldn't settle either; she paced around the fire, wandered over to touch noses with Sungold, returned, lay down, paced some more. â€Å"I'll send Kentarre and her people into the woods on either side of the Gap, looking down on the valley; we can all mob together here – and see what comes.† â€Å"Splendid,† said Jack from his blanket, as he pulled off his boots. â€Å"I couldn't arrange it better myself.† Harry gave a breathless little laugh. â€Å"There isn't much to be organized, my wise friend. Even I know that.† Jack nodded. â€Å"You could send us through that crack in the rock two at a time, to get cut in pieces; I would then object. But you aren't going to. Go to sleep, General.† Harry grunted. Harry's eyes stayed open, and saw the cloud come across the moon, and heard the whine of the north wind pick up as the clouds strangled the moonlight. She heard the stamp of a horse from the picket line, and an indeterminate mumble from an uneasy sleeper; and Narknon, who had finally decided to make the best of it by going to sleep, snored faintly with her head on Harry's breast. And beyond these things she heard †¦ other things. She had set no sentries, for she knew, as she knew the Northerners would face them tomorrow, that they were not necessary. It was a small piece of good fortune that every one of her small company might have the chance of sleep the night before the battle, and it would be foolish not to accept any good fortune she was offered. But as she lay awake and solitary she heard the stamp of hooves not shod with iron, the shifting of the bulk of riding-animals that were not horses, the sleeping snores of riders that were not human. Then her mind drifted for a few almost peaceful minutes; but she heard a rustle, and as her drowsy mind slowly recognized the rustle as a tent flap closing she heard Corlath's voice say sharply, â€Å"Tomorrow.† She sat up in shock; Narknon slithered off her shoulder and rearranged herself on the ground. Around her were the small dead-looking heaps of her friends and followers, the red embers of campfires, the absolute blackness of the curve of rock and the shifting blackness that was the edge of the trees. She turned her head and could faintly see the silhouette of horse legs, and she heard the ring of iron on a kicked rock. Jack was breathing deeply; his face was turned away from the dying fire glow, and she could not see his expression; she even wondered if he were feigning sleep as a good example for her. She looked at Narknon, stretched out beside her; her head was now over Harry's knees. There was no doubt that she was sincerely asleep. Her whiskers twitched, and she muttered low in her throat. Harry lay down again. The wind sniggered around the rocks, but overhead it flung itself, laughing shrilly, through the mountains, into the quiet plains of Damar, bearing with it the inhuman whispers and moans of the Northern army. Harry shivered. A finger of breeze touched her cheek and she recoiled; it ran over her shoulder and disappeared. She pulled the blanket over her face. She must have slept, for when she pushed the blanket away from her face again the mountain was edged with dawn and her mouth tasted sticky. She sat up. Narknon was still asleep. Jack's eyes were open. He was staring grimly at nothing; she watched his eyes pull into focus to look at her. He sat up, saying nothing, and put his elbows on his knees, and rubbed his hands over the grey stubble of hair on his head. Other bodies were stirring. There was a small spring-fed pool in a fist of rock where the front of the shallow cave was sheltered by the trees; one of Jack's men filled a tin at it and brought it to one of Kentarre's archers, who had produced a slender tongue of flame from last night's ashes. Harry stared dreamily at the little fire till something black came between her and it, which proved to be Jack, kneeling down at their own bed of embers. Harry got up, kicking her blankets off, and went to fetch another tin of water. Jack smiled at her when she returned. She tried to smile back; she wasn't sure how successful she was. While they waited for the water to boil, Harry walked to the Madamer Gate and stared through it. The top of her head stood above the rock cleft, and the north wind howled down on her; her scalp felt tight and cold. The haze still hung where she had seen it the evening before, at the beginning of the foothills; but this morning she felt she could see flashes of color and motion within it. The color was the color of fear. The wind chewed into her and she went back to the cave. They were all sitting, hunkered down around their tiny fires; and they were all watching her; or all but Jack, who was shaving. She admired the steadiness of his hand as he bent over a ragged bit of mirror propped against a rock on the ground. She stopped just before the shadow of the cave began. â€Å"Stay out of the wind while you can,† she said. â€Å"It's not †¦ the right sort of wind.† Terim looked up, as if he could see the shape of the wind itself, and not only the way it shook the leaves and bounced pebbles from the rockfaces. â€Å"The Northerners send their wind to chill us,† he said. Harry remembered the creeping touch on her face the night before. â€Å"Yes,† she said slowly. â€Å"To chill us – but I think also to discover us. I prefer that we tell it no more than we must.† At midmorning Harry saddled Sungold, unrolled the tops of her boots and lashed them to her thighs, settled her leather vest with particular care across her shoulders, and Gonturan against her hip. Shield and iron-bound helm hung ready from the front of the saddle; Sungold turned to look at her. The saddle looked strange, unbalanced, without the bulky knapsacks strapped around it. Draco chewed his bit, and Tsornin pointed an ear briefly at the sound. Shortly before noon Harry sent Kentarre and her archers and their big soft-footed cats out beyond the Gate, into the last trees on the mountains' shoulders rising above the haggard valley. Harry watched anxiously, for the covering of stunted trees was not good, and she felt that every blue bead would be visible; but the archers disappeared as if they were no more than thrown pebbles. Harry was sure that whatever approached them knew the Gate was held against them – knew and smiled at the tale the wind brought; but she could do no more. Jack saw them for the first time just before Kentarre led her archers away. He was staring through a narrow black spyglass; his hands were as steady as they had been with his razor. Harry could keep hers from chafing and plucking at each other only by thinking about it constantly; she clamped them on her sword belt. They felt damp. Harry had been watching those coming toward them all morning and it took her a moment to understand Jack's sudden grunt of comprehension. The fog had flowed into the mouth of the valley, and now it resolved itself into a mass of dark moving shapes which still seemed to cast more shadow than they should, for they were very near. â€Å"Mount,† said Harry. The wind chuckled wildly as it tore at their hair, and pinged madly off metal as helms were settled in place, and dragged at the fingers of gloves, and sword tips, and horse tails. Sungold stood with his nose in the Gate; Draco stood at Harry's knee, stolidly, ears pricked. Harry could feel Tsornin tremble, but it was impatience; and she bit her lip in shame for herself and pride for her horse. Terim's horse tossed its head anxiously and switched its tail; Terim's face beneath the helm was unreadable. Narknon reappeared from wherever she had spent the morning, licking her chops; she hadn't been satisfied with porridge this morning. She polished her whiskers carefully, then came to the head of the column, to sit between Tsornin and Draco. â€Å"Narknon, my dear,† said Harry, â€Å"why don't you go sleep by the fire for now, till †¦ till we come back? This isn't your sort of hunting.† Narknon looked up at her, perfectly aware that she was being addressed; then she lowered her gaze again and stared out across the valley. â€Å"The filanon's cats went with them,† said Jack. â€Å"You'll hurt her feelings if you try to leave her behind.† Harry said fiercely, â€Å"This is not the time to make silly jokes.† â€Å"On the contrary, Captain,† replied Jack. â€Å"This is exactly the time.† Harry swallowed and looked out at the Northerners again. At the front of the army before them was a rider on a white horse. The horse was magnificent, as tall as Sungold, with the same proud head and high tail; red ribbons fluttered from its forelock and crest. His reins were golden glints against its snowy neck; and the rider's heavy sword was a great golden bar at his side. Beside him a dark rider on a mud-colored beast carried a banner: white, with a red bird on it, a bird of prey with a curved beak. â€Å"No army can move that fast,† said Jack. â€Å"No,† said Harry. The white horse screamed and Sungold answered, rearing; Harry punched his neck with a closed fist, and he settled back, but his haunches were tensed under him, waiting to hurl them forward. â€Å"Very well,† said Harry. â€Å"We will go to meet them now.† A rain of arrows fell from the sky into the dark sea at their feet, and some of the dark many-shadowed shapes fell, and weird cries drifted up to the watchers at the Gate. â€Å"At least arrows pierce them,† Harry heard Terim say. Sungold's ears lay flat to his head, and he pranced where he stood. Harry could hear the horses moving up close behind her; Senay and Terim stood with their horses' front feet half up the rock slope on either side of the Gap. â€Å"Jack,† said Harry. â€Å"You wait here; we'll come back when we're ready for a breather, and you can argue with them for a while.† â€Å"As you say, Captain,† said Jack. And he whispered, â€Å"Good luck, Harimad-sol.† Harry gestured to Jack's trumpeter, and they sallied out under a banner of bright brass notes, for they carried no other. Sungold leaped down the slope, and the white stallion reared and neighed; his rider turned him and galloped to one side, and the lightless mass of the army surged up the sides of the valley. War-cries rang in harsh throats, twisted by ill-shaped tongues. The ground before the Gate was in Harry's favor, for there was little room to maneuver, and no room for the overwhelming numbers of the Northerners to sweep around their small adversaries and crush them. Each side must fight on a narrow front; it was a question merely of how long the Hillfolk had the strength to fight, for there were always replacements for any Northerner who fell or grew weary. Harry pulled Gonturan from her scabbard and swung her once, shrilling through the air, splitting the northern wind into fragments that fell, crying, under Sungold's feet. â€Å"Gonturan!† yelled Terim. â€Å"Harimad-sol and Gonturan!† called Senay, not to be outdone; and then the Hillfolk met the Northerners. Sungold plunged and struck with teeth and hooves as Gonturan cut and thrust; and Harry felt the yellow wave rising in her mind and was glad of it, for her intellect was of little use, and that the wrong sort, just now; and she noticed that Gonturan was wet with blood, but that the blood seemed an odd color. Clouds massed to cover the sun, but they kept breaking up and drifting away again, and the Hillfolk fought more strongly for this proof that the black army was not all-powerful. Harry was dimly aware that Draco's head was at her knee again, and there was a momentary lull when her right arm could drop and her small shield rest heavily on her leg, and she said, â€Å"Where did you come from?† â€Å"It looked as if you never would come back and give us a chance, and we got tired of waiting,† said Jack; and then the battle swelled around them again, and the clank of metal and the bash of blows rose up and smothered them. There was a smear of blood along Sungold's neck, and as he tossed his head, foam flew backward and ran down Harry's forearm. Those they fought were hard to see clearly, even from as close as a sword stroke. Harry saw better than most and still she could not say why she was sure that those she faced were not all human. Some glittering eyes and swift arms were human enough; but others seemed to swing from curiously jointed shoulders and hips, and the eyes were set oddly in odd-shaped skulls – although perhaps the skulls were all right, and the helms were deliberately misshapen. Some of the horses too were true horses; but some had hides that sparkled like scales, and feet that hit the ground unlike hooves, and teeth that were pointed like a dog's. Minutes passed and Gonturan had a life of her own; and the next time Harry saw Jack, Draco crashed into them from one side and Jack's stirrup caught at her ankle; and he yelled, â€Å"You might think of retiring for a few minutes, Captain; we've upset them, and we deserve it.† Harry looked around puzzled, but it was true; her handful had driven the dark army back; they were halfway down the valley again. â€Å"Oh,† she said. â€Å"Umm. Yes.† â€Å"Back!† shouted Jack, standing in his stirrups. â€Å"Back to the Gap!† The trumpeter picked it up, for he had followed Jack when the colonel struggled to reach Harry, as he had followed Colonel Dedham often before in years and battles past; and never yet had he received a wound that hindered his playing, although the border skirmishes he was acquainted with had little prepared him for this day. He was tired and bloody now, and it took him a moment to fill his lungs to make his trumpet speak; but then the notes flew out again, over the heads of the combatants, and Harry's company collected themselves to fall back to the Gap. Harry saw Senay near at hand, and then the others, one at a time, turning, half aware, in their saddles, hearing the notes of the retreat; some picking up the cry and throwing it farther; the filanon had a long clear singing note that they passed among themselves. As the Hill and Outlander horses wheeled to gallop away and Harry prepared to fol low them, suddenly the white stallion was before her. This one almost looked like a real horse, she thought; but its teeth were bared, and they were the sharp curved fangs of a flesh-eater. Its bit came to a sharp point on each side of its jaw, so it could slash an opposing horse with a sideways twist of its head. Its long ears were flat to its skull, and its blue eyes rolled. It reared and screamed its stallion scream again, and Sungold answered; but when her horse's front feet hit the earth again, he leaped forward; and Harry saw the other stallion's rider sweep his golden sword up in challenge. Gonturan glittered in the sunlight; but when they met, the blow was of more than physical strength. The other rider's sword drew no blood, but Harry reeled in her saddle; the noise the sword had made against her fresh-stained and pitted shield sent waves of fear through her, and her yellow war-rage went grey and dim. Sungold reared and shrieked; the white stallion was not quick enough, and when the chestnut swerved away there was blood on the other's neck and shoulder and rein. This seemed to drive the white horse mad, and it came again; Harry heard through the deadening thunder in her ears that the other rider laughed. She raised her eyes to where his should be, under his blazing white helm, and saw spots of red fire; below that, teeth were bared in a grin in a jaw that might once have been human. The power that washed over that face, that rolled down the arms and into the sword and shield, was that of demonkind, and Harry knew she was no match for this one, and in spite of the heat of Gonturan in her hand her heart was cold with fear. The two stallions reared again, and reached out to tear each other; the white stallion's neck was now ribboned with blood, like the real ribbons he wore in his mane. Harry raised her sword arm, and felt the shock of the answer; the hilts of the swords rang together, and sparks flew from the crash, and it seemed that smoke rose from them and blinded her. The other rider's hot breath was in her face. His lips parted and she sa w his tongue; it was scarlet, and looked more like fire than living flesh. Her arm was numb. The contact lasted only a moment; Sungold wrenched himself and his rider free, and Harry's legs held her on his back from habit, while she struggled only not to drop her sword. Sungold bit the white stallion just above the tail, and the horse kicked; too late, for Sungold again twisted out of the way and bit him again on the flank, and the blood flowed from the long wicked gash. The white stallion threw up his head and lunged forward, away from his enemy. Harry heard the rider laugh again, although he made no attempt to rein his horse around for another attack; an attack that Harry knew would be her last defense. He could wait. He knew the strength of his army and the size of the force that chose to try and block it, for the wind he sent had told him. But it was then, as the white stallion ran from them, and the banner-bearer turned to follow its leader, that from the black ground-swell a long stripy body rose and flung itself snarling at the mud-colored beast. Sungold was leaping forward again before Harry was aware of her legs closing around him; for it was Narknon. The cat slashed at the rider, and dropped away again, and then sprang at the beast's face and seized its nose in her teeth; purple blood welled out and poured down Narknon's matted sides. The beast reared, trying to tear at the cat with its clawed forefeet, but Narknon twisted in mid-air. The beast came to the ground again as its rider made a sword cut at the cat, but it missed, for Gonturan got in its way. And the beast reared up once more, mad with pain, and flung itself over backward; and neither beast nor rider rose again, and the red-and-white banner was trampled underfoot.

Essay Sample on Emotions and Moods in the Workplace The Psychological Analysis

Essay Sample on Emotions and Moods in the Workplace The Psychological Analysis Every organization has its own serene environment where it conducts the day to day operations of the company regardless of the products it manufactures. For instance, from the research it is indeed evident that companies do have rules that govern their employee conducts and that of its management. For example, it is evident that every workplace has different emotions and attitudes amongst their workers and customers. The presence of emotional effects poses a threat to behaviors of individuals within the organization. This is because various people within the organization have different attitudes towards certain conditions. Considerable emotions in the place of work assists employees in getting favorable results inclusive of achievement, enrichment of jobs and a considerable quality of social context. Inconsiderable emotions while in the workplace (for example anger, fear, hostility, stress, guilt and sadness), however, escalate the deviance of the workplace predictability together with the manner in which the external world perceives the organization. Emotions are normally connected with certain occurrences or events and have enough strength to interfere with the process of thinking. On the other side, moods are more intensely â€Å"states or feelings† which are generalized and are typically not concerned with a certain stimulus. On top of that, they are not satisfactorily strong to influence the process of thinking. There can be a lot of results for permitting inconsiderable emotions to impact on a person’s general attitude or work performance. Emotions within an organization may lead to attraction of newer customers to the business premises and increase the consumption unit capacity from its customers. Likewise, the increased number of customers in the company would mean that the company would have to increase its production levels and instead produce more than double products than it did before. This would mean that the company mission and objectives shall be fulfilled as it would work to realize the company excellence. The moods of employees are also a vital factor to encourage more customers to participate in the company activity. For instance, the company should locate a human resource department that listens to the complaints of their customers and make hasty decisions in order to retain their customers that loose them to their rival companies that would otherwise maximize on their loophole. The company should also adopt public relation departments that would listen to the suggestions of their customers to ensure that they indeed meet the customers’ demands and can rebrand their products to meet the tastes and preferences of their esteemed customers. LITERATURE REVIEW As a field, emotions and moods in the workplace is fairly large. Emotions as well as emotion management form the prominent character of the life of an organization. It is important to design a publicly desirable and observable emotional showcase as a part and parcel of the role of a certain job. Several researchers and experts have discovered that desirable emotions have considerable impact free from an individual’s relationship with the other people. These positive emotions include; positive mood, emotional resilience, optimism and personal-efficacy to tolerate with adverse circumstances (George, 2000). Workers who showcase positive emotions are sufficiently armed to impact their fellow workers constructively. Chances are usually high that these persons dispense the spirit of cooperation in others to do the job at hand. A number of experts have said that worker experience fewer unfavorable emotions while mixing with their respective supervisors as contrasted with customer and coworker interactions. Extreme emotions such as excitement of an achievement may cause one to lose the achievement while already at hand. This is because ones feelings differ from someone else feelings. In such case, having excited due to job opportunity, may make the employer angry hence demoted from the opportunity (Bono, 2007). In such a case, this excitement may turn up being a source of stress which would be difficult for one to control. According to the research, extreme emotions may cause damage. This is true to someone who lacks strong self-awareness The United States economy is increasingly changing from manufacturing to move on to survive. Therefore, organizational persons are tolerating fresh challenges. The first shift in the economy entailed a move to the services of customers (Lee Allen 2002).This further led to scholarly regarding of the manner in which of emotional conversation is utilized in customer service and in organizational target advancements. At work, negative emotions can be constituted by absence of rewards, work overload, and social relations. These factors appear initially as the most irritating in relation to work. Cynism is regarded as being an inconsiderable effective reaction to any firm. â€Å"Cynics have feelings of distress, shame, contempt and also disgust the moment they think about their organizations† (Abraham, 1999). Such unfavorable emotions are brought about by several issues of the workplace like sexual harassment, computer flaming, verbal abuse and aggression, among many others. Part B Self awareness includes ones personality traits, emotions, moods, habits, psychological needs and personal values which drive ones behavior. For instant, it is important to understand ones personalities which would help one to find the situations in which to thrive in. Additionally, one would be able to find the ways to avoid many of the stress situations. On the other hand, the ones habits are the repeatedly behaviors often. Such habits help in the interactions of people with others. If one possesses the habits that can help to manage others effectively. Psychological needs on the other case drive ones needs to achievement, belongings esteem and belongings, Power and control. The results on both emotions and moods would be analyzed below. According to the results, emotional self awareness has become a hot topic in day today activities. This is true because in many cases, this has been the motion in many happenings. According to psychologists, emotions are a generic term characterized by psychobiological expressions mental states and biological reactions. If one is able to understand his or her feelings and the causes one then has been found to be well equipped with the emotional self awareness. Being able to find the impacts of ones thoughts and the actions towards his thoughts is another indication of ones emotional awareness. Some feelings such as excitement, any one with emotional self-awareness is able to note the cause of such excitement and the impact it has to one’s life (Kelly Barsade, 2001). Moods on the other hand may affect ones decision making. According to the research results, negative mood may lead to poor decision-making. This may result to poor performance in the day’s activities. In order to perfect ones management skills, developing self awareness if the first step one should undertake. This is an important step which enriches ones relationship with others. Additionally, one gains a good understanding of how he or she relate to others hence can be able to adjust ones behavior. Additionally, according to the results, understanding what upsets one during certain occasions and the thoughts, one is able to develop self control after learning his or her weaknesses. According to the research, after understanding ones weaknesses, this is a step to get to know the various strategies to reach ones goals. Part C. How would you describe the ‘emotional labor’ of Laura? Would you consider she shows the ability to exhibit high levels of ‘emotional labor Use literature to support your answer According to the research, expression of emotions is an important aspect where one would not experience any injury. Keeping the emotions for one self may cause various diseases such as mental problems, which result due to stress reactions. For instant, Laura undergoes deep thoughts on how to express her emotions, but in order to keep her job; she undergoes the pain of the injury (Kelly Barsade, 2001). Laura is undergoing stress as a result of job distress by the employers. She is unable to express her emotions trying to avoid being dismissed from her job. She identifies that in the workplace, there is hatred and anger among the workers making them work in a hostile environment. How do you think Laura would function on the five dimensions of emotional intelligence? Use literature to support your answer According to the five dimensions of emotional intelligence, Laura would perform well in herself awareness. This is because she is able to recognize the cause of her feelings and interpret them effectively. Additionally, she is able to manage her feelings because she is able to control them in order to keep the job. This indicates that she is able to manage her feelings. On the other hand, she has the ability to facilitate and guide her job goals. This is because she commits herself and takes the initiative not to show her emotions in order to keep her job. Laura is in a position to understand her employer’s need. She clearly knows that he (the employer) do not like seeing their employees expressing their emotions hence she has the empathy dimensional of emotion intelligence. Finally, Laura has the ability to give the desirable response as she does to the interviewer (George, 2000).

Adjective Order - Definition and Examples in Grammar

Adjective Order s in Grammar In English grammar, adjective order is the customary order in which two or more adjectives appear in front of a noun phrase. Although adjective order in English isnt random, ordering relations . . . are tendencies rather than rigid rules. (David Dennison, Cambridge History of the English Language) Examples and Observations (a) Very smart little gold-plated collar pins come in various designs.(Marion C. Taylor, Shopping for the Smart Set. The Smart Set, December 1911)(b) Stanley was the little smart one whom we went to for authoritative answers.(Philip Zimbardo, The Lucifer Effect: Understanding How Good People Turn Evil. Random House, 2007)(a) This brave old man and his sons were amongst the first to hear and heed the trumpet of freedom calling them to battle.(Frederick Douglas, Life and Times of Frederick Douglas, 1881)(b) This is the roadstead all of boardreached by the sailorwearing the watchthat tells the timeof the old, brave manthat lies in the house of Bedlam.(Elizabeth Bishop, Visits to St. Elizabeths. Partisan Review, Spring 1957)[A] brave young man and a brave old man are acceptable, but *brave blond man is not. Both young and old help specify the meaning of brave (brave young ... suggests taking risks, and brave old . . . suggests enduring, perhaps), but brave blond... is odd because it has no appropriate meaning elements to specify the sense of brave.(Jim Feist, Premodifiers in English: Their Structure and Significance. Cambridge University Press, 2012) The order of adjectives in English is not rand om; different types of adjectives occur in a certain order. The exception to this is with adjectives of general description and those of physical state (size, shape, color), where their order may be reversed. ( 16a) They own an enormous, long-handled cutting knife.( 16b) They own a long-handled, enormous cutting knife.( 17a) She has a round yellow sofa.( 17b) She has a yellow round sofa. When the adjective order is reversed, as in the sentences above, the speaker generally wants to emphasize or draw attention to the first adjective in the sequence.Native speakers and highly proficient non-native speakers know intuitively the order in which adjectives should occur when more than one is used. . . . However, the order of a string of adjectives is something that ESL/EFL learners need to learn.   (Andrea DeCapua, Grammar for Teachers: A Guide to American English for Native and Non-Native Speakers. Springer, 2008) The Order of Limiting and Descriptive Adjectives When limiting and descriptive adjectives appear together, the limiting adjectives precede the descriptive adjectives, with the articles usually in the first position: The ten yellow taxis were sold at auction.[article ( The), limiting adjective ( ten), descriptive adjective ( yellow)] (Gerald J. Alred, Charles T. Brusaw, and Walter E. Oliu, The Business Writers Handbook, 9th ed. Macmillan, 2010) The Order of Adjectives in a Series Sometimes adjectives appear in a string; when they do, they must appear in a particular order according to category.Adjective appear in the following order: 1. Determiners articles and other limiters . . .2. Observationpostdeterminers and limiter adjectives and adjectives subject to subjective measure . . .3. Size and shapeadjectives subject to objective measure . . .4. Ageadjectives describing age . . .5. Coloradjectives describing color . . .6. Originadjectives denoting the source of the noun . . .7. Materialadjectives describing what something is made of . . .8. Qualifierfinal limiter that is often part of the noun . . . (Kevin Wilson and Jennifer Wauson, The AMA Handbook of Business Writing: The Ultimate Guide to Style, Grammar, Punctuation, Usage, Construction, and Formatting. AMACOM, 2010) Norms and Variations Adjectives have mutual ordering relations which are tendencies rather than rigid rules: big brown bag is a more likely ordering than brown big bag. Over the entire recorded history of English there have been some changes herecompare Chaucers the old pore mans dethbut in our period there seems to be little chronological variation. We find such examples as ( 93a) but indeed that little foolish Woman has made me very uneasy.(1789 Betsy Sheridan, Journal 60 p. 171 ([15 June])( 93b) you little ungrateful puss(1848 Gaskell, Mary Barton vi.87)( 93c) Mrs Lee is a little timid woman(1850 Gaskell, Letters 70 p. 112 [26 April])( 93d) they came into the little interesting criss-crossy streets that held the most interesting shops of all(1906 Nesbit, Amulet i.18)( 94a) Then there is an old curious seat of the Marquis of Northampton(1838 Gaskell, Letters 12 p. 28 [18 August])( 94b) down some old mysterious stone steps(1841 ibid. 15 p. 820)( 95) in order to find the knitting old woman [some old woman who was famous . . . for her skill in knitting woolen stockings](1851-3 Gaskell, Cranford xi.101) In (93) we might expect little to come one place further to the right in PDE [present-day English], likewise old in (94), while knitting in (95) would probably come next to the head noun. Of course, isolated oddities do not in themselves show a difference in the language system, since at any period there has been freedom to violate the norms of adjectival order.(David Dennison, Syntax. The Cambridge History of the English Language, Volume 4, ed. by Suzanne Romaine. Cambridge University Press, 1998) Idiomatic Placement of Adjectives Harper 1975, 1985 points out that some precisiansnit-pickers is Harpers wordobject to the illogical placement of adjectives in such expressions as a hot cup of coffee, a brand-new pair of shoes. The argument is that its the coffee thats hot, the shoes that are brand-new. . . . Harper points out that the placement of these adjectives is idiomatically correct, so the nitpickers may be ignored.(Merriam-Websters Dictionary of English Usage. Merriam-Webster, 1994) Semantic Factors Affecting Adjective Order In most publications that discuss adjective order, the semantics of the adjectives is presented as the main factor determining their ordering, although phonological and pragmatic factors (like euphony, idiomacy and emphasis) are generally thought to have some influence as well. The publications do not agree, however, on the nature of the semantic factor that is responsible for the order of the adjectives. Biber et al. (1999) argue that (English) adjectives expressing inherent features have to stand closer to the noun than those expressing non-inherent features (e.g. a new red ball). Martin (1969), Posner (1986) and Sproat and Shih (1988), on the other hand, assume that the crucial factor for adjective ordering is their (in)dependence on comparison (i.e. the degree in which recognition of the feature asks for comparison with other objects). They argue that the less dependent on the comparison, the nearer the adjective is placed to the noun. Hetzron (1978) and Risselada (1984), in thei r turn, suppose that the subjectivity/objectivity of the adjectives controls their position: the more objective the quality expressed by the adjective (i.e. the more a matter of recognition instead of opinion), the closer to the noun it has to be expressed (e.g. a nice green shirt, *a green nice shirt). Wulff (2003), finally, concludes on the basis of a statistical corpus analysis that various factors affect adjective ordering, of which (in)dependence on the comparison, affective load and the subjectivity/objectivity of the adjective are most influential.(Stà ©phanie J. Bakker, The Noun Phrase in Ancient Greek. Brill, 2009) Also Known As: order of adjectives, adjectival order

Organizational Communication and Conflict Management by Kenan Spaho

Organizational Communication and Conflict Management by Kenan Spaho The article â€Å"Organizational Communication and Conflict Management† by Kenan Spaho explains the importance of internal and external communication in an organization. Lack of proper interaction or communication affects performance. The author goes further to explore the relevance of conflicts in an organization.Advertising We will write a custom article sample on â€Å"Organizational Communication and Conflict Management† by Kenan Spaho specifically for you for only $16.05 $11/page Learn More During communications, people’s opinions tend to differ. The situation calls for new ideas to resolve such conflicts and have a common playing ground. Conflict management becomes a critical subject for managers. Managers should encourage teamwork, embrace dialogue, and make communication much better. According to Spaho (2013), conflicts are normal because employees will always differ. It is the duty of managers and supervisors to deal with all ty pes of conflicts in their organizations. All managerial levels should use their experiences to address all the conflicts in an organization. Organizational managers have a role to play towards fostering better organizational strategy and conflict management practices (Spaho, 2013). The author goes further to explain why proper conflict management strategies will promote organizational effectiveness. Top-level managers are not the only ones to address such problems and disagreements. These managers are busy and might not tackle most of the conflicts. This might also result in negative influences. Article Critique The peer reviewed journal article identifies the issue of conflict as something that can affect the effectiveness of an organization. The author has acknowledged the presence of disagreements or conflicts in every organization. The important thing is to have proper measures to deal with such conflicts. Sometimes the problem becomes a major threat when there is no good extern al and internal communication at the organization.Advertising Looking for article on business communication? Let's see if we can help you! Get your first paper with 15% OFF Learn More Poor communication will usually result in poor performance (Spaho, 2013). The author uses various examples to explain how managers can apply their competencies in order to address most of the issues affecting their organizations. The author also presents a clearly defined literature review. In this review, the author examines in details some forms of communication in an organization. This analysis makes it easier for the reader to understand some of the causes of disagreements in many organizations. As well, the article explores some of the major types of conflicts in a business organization. For example, vertical conflicts occur mainly when managers dictate their employees without letting them know what they should do. Horizontal conflicts are common when employees encounter ch allenges in their departments (Spaho, 2013). This information is necessary because it helps managers identify the conflicts in their organizations. The author identifies some other causes of misunderstandings such as limited resources, personal differences, poor communication, and lack of motivation among others. It is impossible to identify conflicts in any organization. The author supports this assertion using the major stages of organizational conflicts. That being the case, managers should have proper conflict management strategies. Managers should examine the communication strategy in the business and then focus on the best styles to manage his or her employees. Every managerial level should play a unique responsibility towards promoting the best communication processes. The approach helps managers deal with conflicts and promote organizational effectiveness. This article is relevant because it offers useful insights and ideas that can help many organizations deal with conflict s and ineffectiveness.Advertising We will write a custom article sample on â€Å"Organizational Communication and Conflict Management† by Kenan Spaho specifically for you for only $16.05 $11/page Learn More Management is a critical process that calls for dedication, analysis, involvement, and motivation (Spaho, 2013). Personally, I believe this article is meaningful to the field of management or conflict management. Managers and supervisors will benefit significantly from the concepts and ideas explored in this article. Reference List Spaho, K. (2013). Organizational Communication and Conflict Management. Management, 18(1), 103-118. Retrieved from https://www.efst.unist.hr/en/

DID THE US OR SOVIET UNION CAUSE THE 1962 CUBAN MISSILE CRISIS Essay

DID THE US OR SOVIET UNION CAUSE THE 1962 CUBAN MISSILE CRISIS - Essay Example Germination of political conflict between these two nations commenced since very aftermath the World War II. During the Second World War, United States and Soviet Union, mutually, played leading role in putting an end to the terror and devastation of the Third Reich. However, end of the War helped them to evolve as two superpowers, capable of dominating the entire global politics. While the United States emerged as a titan among Western nations, the Soviet Union became its Eastern answer1. The conflict of power became inevitable as both nations were trying to prove their respective supremacy and rather than providing priority to the development of international political situation, they took further interest in opposing each other’s policies.2 The conflict between United States and Soviet Union also commenced on a different ground that is their respective ideology towards socio-cultural and socio-economic aspects. While capitalism dominated the ways of American approach towards determining the nature of socio-political factors, socialist approach was adopted by the Soviet Union to earn support of nations in their favor. During the post World War II period, United States not only made aggressive attempts to receive control over political and economic affairs in the international context, consequently, with an intention to reduce power and support of the Soviet Union, it tried to point out the flaws in the socialism that Soviet Union was trying to assert. Soviet Union, on the other hand, also vehemently criticized American tendency of economic imperialism and attempted to assert that socialism is the only way to survive the grasp of American capitalist aggression.3 Result of such attacking and counter attacking became more evident as the entire domain of international politics was divided into two specific groups: â€Å"On one side were the

Exclusionary Rule Evaluation Essay Example | Topics and Well Written Essays - 750 words - 1

Exclusionary Rule Evaluation - Essay Example The Exclusionary rule is applied where a connection between illegal act by police or law enforcement authorities and the obtained evidence is proven. It is also applied when there is an indirect connection between the evidence and an illegal search. If evidence is collected in good faith, considering that the obtained search warrant is legally correct although it is not. Evidence is retained if the police officer is unaware of mistakes in the issued search warrant. There should be no legally significant mistake. However, technical mistakes can save evidence from being destroyed due to an incomplete warrant (Shestokas, 2008). The Exclusionary rule is widely criticized because in some way, it harms criminal trial proceedings. Due to the application of the Exclusionary rule, important evidence can be missed out due to lack of a search warrant or proper knowledge of police officers and the culprit might be unchained due to lack of legal evidence. Exclusionary rule diverts the attention of the court of law from the original case to details of legal and illegal evidence. Police officers have to work for more and more evidence so that if some of them will be considered illegal, others can work. This clearly depicts wastage of precious time. Cost of evidence collection is also a major issue. Although Exclusionary rule has brought more professionalism to the evidence search department of police and law enforcement agencies of society, it has done a lot to save the constitutional privacy of citizens of the state against professional misconduct of police officers, as it was observed in the past, in order to obtain evidence. Due to observance of the Exclusionary rule in criminal trials, society has to bear the greatest cost of this rule in terms of criminals that go unpunished because of excluded evidence (Lungren, 1996). Once freed from court of justice, culprit’s moral increases and this may consequently result in

Future considerations of nurse staffing shortage (is a huge problem Research Paper

Future considerations of nurse staffing shortage (is a huge problem that impacts quality and safety everywhere and is only going tmuch worse with an aging nursing staff and retirements.) - Research Paper Example Shortages in working staff also impacts on the nurses themselves as they become dissatisfied, stressed, and overwhelmed. Recent research shows that High patient to nurse ratio lead to job burnout and frustration and this in turn leads to higher turnover. An inadequate nurse staff force plays a negative role in the patient outcomes. The Agency for healthcare Research and Quality in 2007 conducted a met- analysis which found that shortage of registered nurses together with an increased work load poses potential threat to the quality of health care (Papas, 2008). To ensure and facilitate future improvements in nurse staffing, healthcare organizations must focus on maintenance, recruitment and retention. A case study by the Nogueras, recommended that policies need to be developed to ensure an increase in recruitment and retention of young persons into the nursing profession (Coshow, Davis & Wolosin, 2009). The nursing career and profession should be recognized as a faculty that poses high levels of pertinent technical and scientific knowledge as well as personable aspect. This will be more appealing to a more diverse applicant pool. It is also imperative for the nurse leaders to develop and sustain a working environment where the employees connect with their organization. This should be done with a focus on recruitment as well as retention of the employees. Researchers also suggest that health care organizations should focus on aspects that yield more satisfaction to the older nurses such as benefits and pay. This will aid in achieving job sa tisfaction and retaining the experienced veteran nurses (Zurmehly, 2008). It is the responsibility of the health department and the various health organisations to come up with strategies that will ensure there is sufficient replacement of the aging and retiring number of nurses. First there should be partnerships between

Traditional Pastoral and Missional Ministries Essay

Traditional Pastoral and Missional Ministries - Essay Example From this study it is clear that the  advantage is determined by the realization of giving pastoral care. As the pastor performs the role of the counselor, he is able to pay maximum attention to the person who needs his assistance, and, dependently on his time, he can provide the person in need with the necessary and relevant help. The benefit here is that the pastor as a clergyman and as a shepherd seldom uses severe criticism as a means of help providing, which promotes the help seekers to reveal the essence of the problem to full extent and without any fear of being negatively accepted. This is similar to a psychological phenomenon of a client-centered therapy when a person is accepted without any prejudice and negative assumptions which facilitates better problem revealing, detecting and treatment.This discussion highlights that  the advantage of traditional pastoral ministry is also seen in the field of organization of the work of the church. When a pastor is the one person responsible for governing and management of the work of the church and its structures and other clergymen, he is able to perform his organizational work automatically and to full extent because he does not have to share ti with other people and to combine the results of work of different persons later on.  The thing that is also definitely advantageous is the pastor’s way of delivering the messages of the religious sources.  

Moda Textile Factory - Kyrgyzstan Case Study Example | Topics and Well Written Essays - 250 words

Moda Textile Factory - Kyrgyzstan - Case Study Example They can also seek help from international agencies through their website and through networking sites like facebook and Youtube. Both these platforms can be effective for finding the type of business partners that they are looking for. Sergei and Olga should not abandon their dream of producing fashionable cashmere coats in their factory. Internet has emerged has very effective medium for entrepreneurs, big and small businessmen and people at large who want to expand their business across the globe. As Sergei has realized the potential of computer and internet, creating a webpage of their firm would hugely help their business. They can also develop design catalogue of their trendy ladies garments, including winter collection, showcasing fashionable ladies cashmere coats. It would be cost effective as against the printing of the same. This would help to expose their designs to larger client base, reaching across the continents. The social networking sites are also powerful medium for developing business contacts and customers. (words:

Traditional Pastoral and Missional Ministries Essay

Traditional Pastoral and Missional Ministries - Essay Example From this study it is clear that the  advantage is determined by the realization of giving pastoral care. As the pastor performs the role of the counselor, he is able to pay maximum attention to the person who needs his assistance, and, dependently on his time, he can provide the person in need with the necessary and relevant help. The benefit here is that the pastor as a clergyman and as a shepherd seldom uses severe criticism as a means of help providing, which promotes the help seekers to reveal the essence of the problem to full extent and without any fear of being negatively accepted. This is similar to a psychological phenomenon of a client-centered therapy when a person is accepted without any prejudice and negative assumptions which facilitates better problem revealing, detecting and treatment.This discussion highlights that  the advantage of traditional pastoral ministry is also seen in the field of organization of the work of the church. When a pastor is the one person responsible for governing and management of the work of the church and its structures and other clergymen, he is able to perform his organizational work automatically and to full extent because he does not have to share ti with other people and to combine the results of work of different persons later on.  The thing that is also definitely advantageous is the pastor’s way of delivering the messages of the religious sources.  

Assignment 3-2 P Example | Topics and Well Written Essays - 500 words

3-2 P - Assignment Example I decided to go to Qatar, which is my hometown, during the summer to spend my whole vacation there and to celebrate the holy month of Ramadan as well. The problem is, my wife thinks that it is a waste to spend thousands of dollars for tickets just to go there. However, for me, it is worth every penny that I will spend to go to Qatar. My plan was to go to Qatar in the summer. This will be the first time that I will spend Ramadan with my family after my marriage. I thought that it would be an excellent chance for my kids to know more about Ramadan, how it is celebrated, and what people in Qatar do during Ramadan. Another thing that I thought of was our grandparents. I really wanted to spend it with my family especially since it wasn’t a sure fact that our grandparents will be around to celebrate the next Ramadan. My wife is right in saying that spending much money to buy tickets to go to Qatar and celebrate Ramadan with my family is not necessary. She says that every dollar we spend on the tickets is a dollar less on what we have saved for our kids’ education and our future house. She is right in pointing out that spending all that money will definitely alter our plans of enrolling our sons in a private school. My wife is correct, when she said that there are different ways of teaching our kids about Ramadan, such as bringing them to the Masjeds we have in Columbus and by teaching them concepts about Ramadan at home. Both of us are right. I am right in saying that I want to celebrate this special month of the year with my family and relatives in my hometown, Qatar. I am right because I want to teach and show my kids how people celebrate and act on this holy month of the year and to show them how people wait and prepare for it every year. However, my wife is also right in stating that we don’t need to spend extravagantly on tickets just to celebrate Ramadan with our

A letter and a statement Essay Example for Free

A letter and a statement Essay Right at the bottom of the page the companys reminder about data protection act can be found. The bottom of the letter is a tearaway slip which has a unique background colour of pale blue. The purpose of this letter is to inform the customer about their bonus claims about their life insurance. The letter is brief and formal. The letter consists of a tear away slip, which takes most of the space on the page. The letter text consists of few paragraphs explaining the how to contact the company about any queries regarding the customers bonus claims. The letter is related to a bonus claim is has a reference number below the address. The letter is generally written in a simple form allowing any one to read the letter and understand it. The letter is split in to two main parts one being the main letter, which has all the text and images and the other being the tearaway slip which is on the letter if any contact details are incorrect. The letter needs a few improvements. Currently there is no background colour for the letter making it boring and making it less important. If the letter had colour, it would allow the customer or person reading it remember it. Generally all of the components are properly located on the letter with the image and text being in the right location. Also the unique thing is that the companys contact details are in a different place then other letters. Other improvements could include making the companys slogan more effective by using colour and a border around it that will make it stand out and look effective. Currently the letter is eligible because of the simple language used with in the letter. Also the letter is set out in simple manner allowing the letter it be understood easily and is precise to the point. If the language changes, this will make the letter hard to understand and can put of some customers. The instructions for the tearaway slips are easy to understand allowing the customer to follow them easily. The Britannia Life statement has the logo situated in the same place as in the letter. The logo is in the top right hand corner of the page. The logo has the companys colours included init being royal blue. The logo consists of a shape that is a rectangle and text saying the companys name. The date cannot be found on the statement. The companys colours are used in the logo as well as the background and in the table. The background colour of the statement is pale blue. The cells in the tables with the headings of the columns have dark blue background. In the middle of the statement the address of the customer can be viewed. On the left of the customers address there is some text explaining a telephone number, which could be used by the customer if they do not understand any thing or have a query. Below there is a big table taking most of the space on the page. The table consists of seven columns. Right at the bottom below the table there is an important notice explaining the company and explanation of the headings. The purpose of the statement is to give the customer information on the current state of their pension funds for the future and the bonuses they have received. The statement also informs the customer of the basic profit and any other new bonus received. In the table all the details about their pension are given including the total basic profit benefit. The Britannia Life statement is easy to understand, as there is no complex language used at all. Mostly it consists of figures and values. The statement is formed of two main parts with the top half consisting of the logo and contact phone number. Also the top half of the statement has the contact address for the customer. The other half of the statement consists of the table, which holds vital information relating the customers pension policy and any bonuses they have received. The statement is set out to landscape format. The Britannia Life statement could not really be improved as the table uses all of the space wisely. The statement is clear and easy to understand. The main thing that could be changed is that the companys contact details should be shown allowing the customer to contact the company easily with out any hassle of finding contact information. The statement has clear headings and values with big points size making it easier by any one to understand unintelligent or unilliterate. The statement currently is really simple made up of tables that divide all the details in to areas. This makes it really simple to understand the costs and bonuses received by the customer on their pension. The background colour around the table makes the table stand out making it simpler to understand the details. Analysis Alliance Leicester has their logo in the same position on letter and the statement being on the top left hand corner of the pages. But AXA has its logo in the middle of the page, right near the top on the statement and on the letter. Both companies use their company colours in the logo. First of AXA used dark blue and red in their logo and Alliance Leicester use orange and blue in their logo. The last company Britannia Life has its logo in the same position on both documents being on the right top hand corner. However all of the companys have situated their logo in different places on the top of the page and all of the companys logos can be recognised by the companys colour being used in them. The Alliance Leicester use a unique layout on their letter as it consists of a line separating the actual letter and some advantages in big point size in bold on right hand of the page. While the AXA letter is simple with only text on it related to the actual letter its self. Also the AXA letter has a lot of free space with the Alliance Leicester letter being more compressed. Overall the Britannia Life is different as it has a tearaway slip making it different from them all. The letter also has space available near the top half of the letter but the bottom of the letter is depressed for space because of the tearaway slip. Generally the Britannia Life letter is simpler to understand then the Alliance Leicester and AXA letter because of the complex language used throughout. All of the letters have the customers address, which is a standard piece of information in the correct place being on the left hand side of the page just below the top of the page. The dates can be found on all of the letter but in different locations. First of all the date on the Alliance Leicester letter is situated on the top right hand side. The date on the AXA letter is found on top right hand side nearly the same position as the Alliance Leicester date. But the date on the Britannia Life letter is found in different location, which is situated above the address on the left hand side of the page. All of the letters have contact details of the organizations on them. Two of the letters have them generally in the same position. The two letters that have the contact details in the same position are the Alliance Leicester letter and the AXA letter. The difference of the contact details is that the Alliance Leicester contact details have a background colour being bright orange but the AXA contact details do not have any background colours or patterns. The Britannia Life contact details are totally in a different position, which is on the top right hand of the page just underneath the logo. The Alliance Leicester letter consists of bullet points as well text. The text has different sub headings to make it easier for the reader to understand what each section is about. But the other letter from AXA and Britannia are simple letters with one overall heading explaining what the whole letter is about and purpose. Those letters do not have any special formatting used with in them for example the bullets points in the Alliance Leicester letter. Different types of information can be found at the bottom of each letter. First of all at the bottom of the Alliance Leicester letter we can find the contact details as well as the copyright trademark act. Consequently only the contact details can be found on the AXA letter. But on the Britannia Life Letter at the bottom the data protection act details can be found informing the customer about how the company regards and obeys the act at all times and explaining to the customer that their personal information is safe with the company. Britannia Life Letter is the only letter to have an image on it none of the other letters have an image on them. The statements are all different with only two statements having the date on them being from Alliance Leicester and AXA. All of the statements use tables in them. The most tables are used in the AXA statement to show all the details about the motor insurance customer details. However in the Alliance Leicester statement the table is used to show the payment due amounts and dates. A big table can be found in the Britannia Life statement, which takes mostly the space on the statement. That table is used to show something totally different from the other statement. It is there to show the bonuses and policy information about the pension funds. All of the statements show the state of different things. The Alliance Leicester statement shows the state of the current account of a customer and shows the payment due dates. The Alliance Leicester statement informs the customer about their credit limit and how much credit limit they have available. The Alliance Leicester statement has a slogan but the AXA statement does not have a slogan. However the Britannia Life statement does not have a slogan but the letter does in a different position being on the top left hand side of the page. The AQA statement shows renewal details of the insurance. It has details of the company and drivers. The details can be found in the tables that have colour used in the cells with the headings same as the Britannia Life Statement table. The Britannia Life statement informs the customer of the state of their bonuses and pension policies with figures and numbers making it easier. The statement does not have a slogan unlike the Alliance Leicester Statement. All of the statements have contact details found on them but all the contact details vary. The only contact detail found on the Britannia Life statement is a telephone number on the top left side of the landscape-formatted page. But on the AXA statement the contact details can be found at the bottom also in the top table, which has a telephone number. The contact details in the Alliance Leicester statement can be found on the top right hand corner. The contact detail is a telephone number and an address. The Alliance Leicester has colour used on it in the logo and a background behind where the credit limit is shown. But the only source of colour on the AXA statement is the colour used in the logo and in the cells, which contain the headings. There is no background colour used. Alternatively in the Britannia Life statement colour is used in the logo. There is also colour used in the background through out the page. Colour can be found in the cells in table, which contain the headings for the columns. The Britannia Life Statement also has a picture in the background of table showing a bridge none of the other statement has an image in the background.